Terms and conditions

INTRODUCTION

Control products featured in the catalog PhytoKor site is subject to acceptance by the buyer, and implies acceptance without reservation by the latter, of all of the terms and conditions set out below. These terms and conditions are binding on the buyer without regard to specific clauses added by him and without regard to the promotional materials issued by the owner of the site PhytoKor. We invite customers who have logged on our online sales catalog remotely read the terms and conditions below prior to any effective control products in this catalog.

Article 1: PURPOSE

These terms and conditions are intended to clarify the rights and obligations of the purchaser in respect of products sold in our online catalog, as part of a system of distance selling. The contract drawn up in case of actual control in the framework and under the conditions set out in these terms and conditions, is the regulation of distance selling, as contained in particular the Code of consumption, as well as specific provisions referred to below.

Article 2: IDENTIFICATION OF THE AUTHOR OF THE OFFER

The coordinates of the owner of the site are:

 

Represented in FRANCE:

PHYTOKOR- A205, 32 rue Préfet bonnefoy, 53000 LAVAL- FRANCE

Headquarters in COTE-D'IVOIRE:

PHYTOKOR SARL, 01 BP 4321 ABIDJAN 01, COTE-D'IVOIRE.

E-mail : contact@phytokor.com

Article 3: PRODUCTS

Products are all goods and services offered in the catalog on the website of phytokor.com whose sales is governed by these terms and conditions. All of these elements is taken at time of order by the purchaser.

PhytoKor will make every effort to ensure that the photographic visual products accurately represent the products offered à`la sale. Each product is also accompanied by a precise mind allowing to know the main characteristics.

In any event, its photographs of the products offered in the catalog are not binding and do not engage the responsibility of the seller to the buyer.

Article 4: DURATION OF THE OFFER

Seller and any prices in the catalog, governed by these terms and conditions are valid for any product contained in this catalog as it remains online or while stocks last.

For products not stocked, information will be provided at the time of placing your order.

In case of unavailability of a product after placing the order, the customer will be notified by e-mail delivery of a partial order or cancellation of the order. Any refund will be based means of payment used by the customer at time of purchase (purchase order, credit card).

Article 5: Prices

The price is for each of the products listed in the catalog. The price is inclusive of all taxes, as those taxes are fixed at the date of acceptance of the offer by the purchaser under the conditions referred to in Article 6 below. The price shown is plus participation in shipping, the amount you will be charged extra indicated during the final validation of the order cost. Guaranteed price to the buyer is the one shown in the catalog at the time of purchase, which is evidenced by the acceptance of the offer by the purchaser under the conditions referred to in Article 6 below. The price must be paid in full when ordering. The seller reserves the right to modify at any time the sale price listed on its electronic catalog.

Article 6: ACCEPTANCE OF OFFER

You acknowledge having read and accepted these terms and conditions before placing your order.

Acceptance of the offer by the buyer materialized in validation, as part of the catalog, with "approval click" to definitively confirm the order and all of the information that must be completed by the buyer : Name, Shipping Address, E-mail. The checkout process is acceptance of these terms and conditions. The order placed by the purchaser is subject to a written e-mail the seller confirmation. This confirmation contains: product specification, order quantity, price and delivery terms.

The products remain the property of PhytoKor until full payment is received by PhytoKor. We are committed to accept your order in terms of these general conditions of sale. PhytoKor will endeavor to process all orders, including within the limits of available stocks. PhytoKor reserves the right to cancel or refuse any order from a customer with whom there is a dispute, such as that relating to the payment of a previous order or any other form of litigation.

Article 7: PAYMENT

Payment is made only online by credit card or Paypal. The buyer must be paid by one of the means available on the site full payment of the order. The purchaser warrants to the vendor during the validation of his order, he is in good standing with respect to the issuer of the card. Except against sending refund, payment is paid to the order before shipping package. The order will be effective after confirmation of the agreement and payment centers that account PhytoKor the credit to the order.

Article 8: DELIVERY

The ordered product is delivered by a carrier to the address on the order of the buyer. In the event that the buyer is not present at the delivery of the product ordered from the catalog, it is his duty to bring the carrier to arrange a redelivery or go withdraw his order filed.

Delivery time is stated on the website. The delivery of the products correspond to the processing time plus shipping time routing. This period is only indicative, and the seller can not be held liable for any longer than this and the consequences due to delayed delivery for. In particular, the excess of this guideline period, especially for reasons of force majeure such as strikes or bad weather preventing deliveries, the seller can not then be held responsible. The seller undertakes to perform the contract within the legal deadline.

Upon receipt of your package, you must:

• Check the conformity of the goods delivered at the time of delivery.
• Indicate any anomaly on the delivery form of handwritten reservation along with your signature.
• To confirm the receipt to the carrier within three working days.

If items need to be returned to us, they must be a return request from us via the contact form (in the "contact") or e-mail: contact @ phytokor.com within fourteen (14) days of delivery. After this period, any claim will be accepted. We wish to clarify that, if returned Product for failure to comply, you must complete a declaration of non-compliance shall, upon request from our customer service. Upon receipt of the product by our teams, a penalty of six (6) euros will be deducted from the refund in case of defect on the ground said.

 

In case of delay or lack of product, the customer may contact our Customer Service on site PhytoKor by sending an email via the contact form or by registered letter with acknowledgment of receipt (recorded delivery) letter for us require to complete delivery within a reasonable grace period.

If we did not run within this period, then you have the right to cancel your order on the same terms, by recorded delivery.

Within fourteen (14) days following the day of your request we will make a refund request with your bank.

If opening a mail survey was required (within abnormal delivery, undelivered parcel, etc.), the customer has six (6) months from the date of delivery of the package to know. After this time, no claim will be considered.

Article 9: RIGHT OF RETURN

The consumer shall have a period of fourteen (14) days to exercise his right of withdrawal without having to give reasons or pay penalties, except, where applicable, return costs. In the case of an order for products, the period is counted from receipt of goods. In the case of an order for service delivery, the period runs from the date of acceptance of the offer. If the period of fourteen (14) days falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.

Exceptions

In accordance with the legislation of the Consumer Code, the right of withdrawal can not be exercised for orders for the products listed below, these products therefore can not be returned:

• Services fully implemented before the end of the withdrawal period and whose implementation began after the consumer's prior express and express waiver of his right of withdrawal agreement;
• Products or services whose price depends on fluctuations in the financial market outside the control of the trader and which may occur during the withdrawal period;
• Products made ​​according to the consumer's specifications or clearly personalized;
• The products liable to deteriorate or expire rapidly (eg food or liquids);
• Products that were unsealed after delivery and can not be returned for reasons of hygiene or health protection. Products that after being delivered and by their nature are inseparably mixed with other items;
• Alcoholic beverages whose delivery is delayed beyond thirty days and which agreed to the contract value depends on fluctuations in the market beyond the control of the trader;
• Audio or video recordings or computer software that have been unsealed by the consumer (that is to say when the blister was open, torn or removed, such as for CD and DVD);
• Newspapers, periodicals and magazines, except for subscription contracts to these publications;
• The benefits of hosting services, non-residential accommodation, transport services for goods, car rentals, catering or leisure activities to be provided on a date or at a specific period;
• Digital content not supplied on a tangible medium whose implementation began after the consumer's prior express and express waiver of his right of withdrawal agreement.

Returns

PhytoKor will make every effort to ensure that the photographic representation of the products or services on the www.phytokor.com site is as faithful as possible to the goods or services themselves. However, having regard to the mode of presentation of digital products or services on the Internet, it is possible that the perception by the customer of the photographic products or services do not exactly match the product or service itself. In case of non-compliance of the product or service delivered to the customer, the customer may request:

• Or the replacement of a product or service ordered same, within the limits of available stocks
• Is being delivered to a product or service of equivalent quality and price, within the limits of available stocks
• If the replacement of a product is not possible, is to exercise your right to cancel and be refunded the price of the product within thirty (30) days from receipt of product returned by the customer.

 

Upon exercise of the right of withdrawal, you can return your products according to the following conditions:

• You must inform us of your decision to withdraw only by mail at: contact@phytokor.com stating your order number and the reason for return.
• You must return the goods without undue delay and no later than fourteen (14) days from the communication of your decision to withdraw.
• Products must be returned properly protected (if possible in their original packaging) in a resalable condition (not damaged or soiled by the customer), along with any possible accessory. NB: You must write "BACK" on the package and never directly on the packaging (case / bag / shoe box). These packagings are not a final package but only one way to present the product.
• The product must not have been used to an extent beyond what is necessary to establish the nature, characteristics and product performance. Thus, they should not be marked with prolonged use beyond the time necessary for their fitting, or their test. They must be in perfect condition for resale and suitable for further commercialization.
• Under the law, for reasons of hygiene or health protection, and by their nature, some products may only be returned if they have never been removed from their packaging and / or used to to enable further commercialization (eg cosmetics, cosmeto-textiles, earrings and body piercing, toys, products containing an odometer or hour meter related to use).
• Do can also be assumed, all packages for which there is no evidence to identify the sender (name, address, order number).

 

Return costs are solely your responsibility. The right of withdrawal results in a refund of amounts paid in the order as soon as possible and no later than thirty (30) days from the date on which you exercised that right. However, we can defer repayment until we have received the goods or until you have provided proof of shipment of the property, whichever is the earliest of these facts.

Reimbursement will be made by bank transfer and / or purchase orders within the means of payment used when purchasing online.

 

Upon exercise of the right of withdrawal, the parcel will be sent to us at the following address:

PhytoKor

Returns

32 rue Préfet Bonnefoy

53000 Laval - France

Repayment Terms

The return of all products or services ordered will result in a refund equal to the total amount paid by the customer at time of purchase, that is to say, the purchase price of products ordered plus delivery . The partial return of some of the products ordered will result in the refund of the returned products.

We apply the following rules:

• Full refund within the means of payment used when purchasing online.
• Reimbursement will not result in bank charges for the customer.
• The reimbursement from the customer's bank will be made ​​within thirty (30) days from the date of the exercise of your right to cancel. An email will notify the date and amount of the bank transaction. Any refund will be based means of payment used by the customer at time of purchase.
• We can defer repayment until we have received the goods or until you have provided proof of shipment of the property, whichever is the earliest of these facts.
• No shipment against delivery will be accepted.
• According to the banking law, no refund will be made on a credit card with a validity date expired. In this case, PhytoKor reserves the right to request any information enabling it to perform the related reimbursement.

Article 10: WARRANTY - AFTER SALES SERVICE

The seller agrees to exchange or refund any damaged or non-conforming to what is expected product. If the buyer opts for an exchange, it can only relate strictly identical to those originally ordered by the purchaser the product, unless the product is no longer available on the date of implementation of the contractual warranty, either temporarily or due to the disappearance of the electronic catalog. In this case, similar to that proposed initially delivered to the buyer as soon as possible.

Article 11: PERSONAL INFORMATION AND PRIVACY

In accordance with the "Data Protection" law, the processing of personal information about users has been declared to the Commission Nationale Informatique et Libertés (CNIL). User (Article 34 of Law 78-17 of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he may exercise:

By mail to

PhytoKor  A205

32 rue Préfet Bonnefoy

53000 Laval - France

By email: contact@phytokor.com

 Your name, address and e-mail address will not be made ​​available to other companies. PhytoKor agrees to use such information only for internal use.

 

You can also view or edit your personal information in "My Account." The automated processing of personal information on the site was PhytoKor declared to the Commission Nationale Informatique et Libertés (CNIL) under number 1791148.

 

Subscription to PhytoKor constitutes acceptance of these terms and conditions.

All newsletters sent by PhytoKor include an unsubscribe link at the bottom of the email with which you can unsubscribe with one click. If you want to change your preferences and adapt to suit your needs, you can manage your information at any time via your account.

The personal information (address and phone) may be disclosed to third parties in order to ensure proper delivery of the order. However, in terms of their email address, it may be communicated to the said partners with the express consent of the user. Of course, a posteriori, the user still has the option to refuse her refusal by postal mail or email.

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Article 12: LAW

This contract is subject to rules of International Chamber of Commerce.

Article 13: MISCELLANEOUS

PhytoKor reserves the right to modify these Terms and Conditions. Any new version of these will be made available on the website www.phytokor.com. Any sale made is subject to the Terms & Conditions effective at the time of sale.

Article 14: DISPUTE RESOLUTION

In case of dispute, an amicable solution will be sought with before any legal action. Thus, the customer first contact PhytoKor for an amicable solution. The buyer should first contact the seller to arrange an amicable solution. Please for this purpose kindly contact our customer service on the website PhytoKor by sending an email via the contact form or email address contact@phytokor.com.

Moreover, PhytoKor adheres to mediation system FEVAD (Federation of e-commerce and distance selling). Mediation aims to find and offer a friendly and personal conflicts between buyer and seller, an alternative to lengthy and expensive legal proceedings solution. The mediator FEVAD is neither judge nor arbitrator; it is a neutral third party, impartial and independent FEVAD and PhytoKor.

The mediation process will not be triggered until after the two (2) first steps are required:

• Our customer service has not responded adequately to the request of the buyer
• Our customer service has not responded satisfactorily under the intermediation process managed by FEVAD.

In case of difficulty on the interpretation or enforcement of this, the parties shall endeavor to resolve their differences amicably.
The issues are not mentioned herein and that may arise during its implementation will be resolved according to the criteria of the general conventions applicable between France and the Ivory Coast.

In case of difficulty on the interpretation or enforcement of this, the parties shall endeavor to resolve their differences amicably.

The issues are not mentioned herein and that may arise during its implementation will be resolved according to the criteria of the general conventions applicable between France and the Ivory Coast.

For any dispute that would result from the implementation of these terms of sale or special agreement to be associated with it, it is necessary to enter a conciliation committee composed of one member from each party and a member of an institution defined by mutual agreement before the signing of any particular agreement at least. In case of disagreement, the dispute will be considered according to the rules of the International Chamber of Commerce by three (03) arbitrators appointed according to the said rules. The arbitration language will be French. The seat of arbitration shall be the Ivory Coast. In case of disagreement or absence of a satisfactory solution, the buyer may bring an action, the competent courts will be those of the domicile of the defendant.